MAGNA Supports IQ-EQ in Achieving ISO 20000 Certification

At MAGNA, we are proud to partner with organizations committed to driving excellence through robust governance and process optimization. We are delighted to share our collaboration with IQ-EQ, a global leader in investor services, which has recently achieved ISO 20000 certification — a significant milestone that builds upon their already strong ISO 27001 information security framework.

Strengthening a Solid Foundation

IQ-EQ has long demonstrated its commitment to excellence with ISO 27001 certification, ensuring a robust information security management system. Recognizing the importance of internal IT operational efficiency, IQ-EQ pursued ISO 20000 certification to refine their Global internal IT service processes in maintaining state-of-the-art IT delivery to support IQ-EQ business operations and their subsidiaries. This certification confirms that their IT Operations internal processes meet the highest international standards for efficiency, reliability, and continuous improvement.

Our Role in the Certification Journey

MAGNA’s expert team worked closely with IQ-EQ to help them achieve this important milestone. Our support included:

• Process Assessment and Enhancement: We collaborated with IQ-EQ to thoroughly review their internal IT service processes, identifying key areas for optimization in line with ISO 20000 requirements.

• Implementing Best Practices: Leveraging our extensive expertise in governance, compliance, and process optimization, we guided IQ-EQ in embedding industry-leading methodologies that drive operational efficiency.
• Ensuring Compliance and Readiness: We assisted IQ-EQ in preparing for audits, ensuring that every element of their internal IT framework was aligned with the rigorous standards set by the certification.

Looking Ahead

ISO 20000 certification is only the beginning. With our ongoing collaboration, IQ-EQ will continue to optimize their internal IT service management framework, staying at the forefront of industry standards and adapting to emerging technologies and evolving business needs.

At MAGNA, we are honoured to support IQ-EQ on their journey. Together, we are committed to navigating the complexities of modern governance and ensuring that internal processes not only meet but exceed global standards for excellence.